Returns
Return Policy
Return & Refund Policy for Shimmer Me
At Shimmer Me, we want you to love your purchase! If you're not completely satisfied, we’re here to help with our easy return and refund process.
Returns
- We accept returns within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Sale items, custom orders, and gift cards are final sale and not eligible for return.
To initiate a return, please email us at orders.shimmerme@gmail.com with your order number and the reason for the return. We’ll provide further instructions on how to send your item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
- We do not offer direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at support@shimmerme.com within 7 days of delivery. We will provide a replacement or issue a full refund, including shipping costs.
Non-Returnable Items
- Sale items
- Custom orders
- Gift cards
We want to ensure a smooth shopping experience, so don’t hesitate to reach out if you have any questions about our return and refund policy!