Shimmer Me offers an easier way to return merchandise. Sign in and click on the account tab, this will show you your orders and the merchandise ordered in each order along with the status. Under the status you will see a link that says, "Return Items" see below.
By clicking this link you will be able to submit your Return Request. Within 72 hours, you will receive an acknowledgment email authorizing or declining the return. If authorized, instructions will be given on how and where to return item(s). You may use the packaging of your choice to ship the items back, as well as the carrier of your choice to handle the shipment. We do not cover the cost of shipping on returns. You have 7 days from the date the item was delivered to you to start the return process, and 7 days from the date the return was authorized to have the items postmarked for return to us. If it is outside of this 7 day window, the return authorization will be voided and the package will be returned to you at your expense. If The Return Request was rejected, it was for one of the following reasons:
1) Item was returned in a condition that would not allow it to be resold. This could be for many reasons including the item appears to have been washed or worn, the tags are missing, the item is damaged, the item has a foul odor such as smoke or perfume, etc.
2) Item was personalized, in which all sales are final
3) Item was a Clearance item, a Doorbuster and/or any other promotional item, in which all sales are final
4) Item was returned after 7 day expiration date of the authorization
Upon the item being returned, inspected and deemed condition allows it to be resold or validated for the authorized reason for the return, a Store Credit will be issued to your account. Please note, the return shipping cost will only be credited to your Store Credit if the mistake was by Shimmer Me. Shimmer Me advises you to retain any receipts and/or tracking information for the packages that you ship back to the authorized address for Shimmer Me, as we are not responsible for packages that are lost by carriers.
For questions, email firstname.lastname@example.org
** The return functionality is ONLY available to customer with accounts. Checking out as a Guest will not allow you to use this feature.